Booking Policy
Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
- Outside 90 days before arrival :: No charge
- 90 - 31 days :: $250.00 transaction fee
- 30-14 days :: Charge one night
- Less than 14 days :: Charge for every room night booked
Holiday Season Cancellation Policy (15 December - 15 January):
- Outside 90 days before arrival :: No charge
- 90 - 60 days :: One room night charged per room booked
- Less than 60 days :: Full charge for every night booked
We encourage all guests to take out travel insurance in the event that circumstances beyond their control cause cancellation of their booking and incur a cancellation fee.
Children
In consideration of guests who stay at Greenhill, we regret the lodge is not ideally suited to young children. Children can be accommodated in our detached Villa Suite. Children are welcome with "run of the lodge" bookings.
Smoking
Please note our in-house "Smoke Free" policy, ie. please refrain from smoking inside any of the buildings on the property. However, if required, guests may smoke outside.
Preferred Check In & Out Times
Check In: After 2pm
Check Out: Before Noon
Check Out: Before Noon
Any other times please advise in advance.
